Success! I would get a flash of a green light after a factory reset then the flashing amber followed by a solid amber. No wifi signal or HD. Put my ear to the unit and heard the click of death. New hard drive per above and I was back up and running in 20 minutes.
Once they have, you'll be able to view a graph of their reputation gained over time.
Here's a preview of what the graph will look like:
No reputation gained yet.